Service Offerings

   Core R&T services

1. Unit Capital : Investors record keeping for both financial & non-financial transactions
2. Transaction Processing – Purchases, Redemptions, Switches
3. Non-financial transactions –Profile Change, Lien, Transmission
4. Systematic transaction support – SIP/SWP/STP
5. New Fund Offering (NFO) processing
6. Payouts & Dispatches
7. Account Statement
8. Dividend & Bonus processing
9. MIS, Tax support, Return preparation
10. Compliance support, including electronic STR

   Investor Servicing

1. Investor Service interface built into technology platform- Automated response templates available
2. Capability to generate customized account statements
3. Dynamically customizable formats and content
4. Ability to capture corporate action (such as dividend) and all non-financial transaction information in the account statement
5. Instantaneous printing and dispatch of account statements through front offices and internet
6. Capability to make payments instruction via DC, Remote Printing via STP with Banks/AMC

   Distribution & Agents Management

1. Define multiple hierarchy of distributor – Agency Manager, Broker, Sub-broker etc and the corresponding normal and over-riding commission computations
2. Capability to handle variable brokerage structure at investor level

   Reconciliation support

1. Covers entire range of reconciliation requirements

   Web-based Services

1. Online Mail-Back services for Investor, Distributors, AMC’s
2. User Access through Login ID & Password protection and PIN generation
3. Online and subscription options available for reports in multiple formats
4. Host Client Web Site – White labeled implementation to represent AMC features
5. Ability to integrate with Payment Gateways – full online transaction capability
6. Online transaction enquiry for AMC’s, Distributors and Investors

   Email and Call Centre Services

1. Email and voice contact centre support (process and system capability of building integrated services with sourced third party call centre of AMCs choice)
2. System platform capability to support customized outbound calling (sourced third party integration) for specific campaigns and product offerings

   Mutual Fund ATM cum Debit Card

1. Interface with ATM switch for card based transactions and card life cycle management.
2. Instant redemption of mutual fund units

   Issuance of Cheque Leaves

1.  Ability to support third party redemption cheque product

   SMS

1.  Full Integration capability for SMS  - capability
2. Push SMS – to send response triggered by a transaction event
3. Pull SMS – to process based on investor response

   One-stop Shop

1. Single Window servicing - for all four services – Custody Services, Fund Accounting Services, Registrar & Transfer Agency Services and Cash Management Services
2. Ability to view complete integrated transaction record
3. AMC released of coordination hassles